Director of Customer Self-Service

Job Summary

A company is looking for a Director, Customer Self-Service & Automation.

Key Responsibilities

• Develop and execute self-service and AI strategies for contact centers
• Lead the design and optimization of self-service AI solutions across communication platforms
• Monitor operational metrics and deploy predictive analytics to enhance service efficiency

Required Qualifications, Training, and Education

• High School Diploma or G.E.D. equivalent
• Bachelor's degree or equivalent experience
• 8+ years' experience in a management role
• Minimum of 7 years' experience in customer service or contact center operations
• Experience with AI-enabled tools and self-service solutions in a contact center setting