Director of Customer Service

Job Summary

A company is looking for a Director of Customer Service.

Key Responsibilities

• Lead teams to achieve KPIs and ensure branch satisfaction with performance
• Ensure compliance with DOT hiring guidelines and best practices in recruiting and onboarding
• Analyze application processes to improve hiring speed and retention rates

Required Qualifications, Training, and Education

• Minimum of 5+ years of work-related experience preferred
• Knowledge of DOT Hiring guidelines
• Strong computer skills, including experience with Microsoft Dynamics CRM and MS Office
• Ability to work independently and manage multiple tasks effectively
• Experience working in a high-volume, fast-paced environment