Director of Customer Service

Job Summary

A company is looking for a Director of Customer Service to lead and transform its global customer service function.

Key Responsibilities

• Oversee end-to-end customer service performance across various channels and geographies
• Manage external customer service vendors and ensure alignment with operational standards
• Utilize data and insights to drive continuous improvement in customer service operations

Required Qualifications

• 7+ years of experience in customer service or operations leadership
• Proven track record in managing complex, multi-channel customer service operations
• Experience with third-party vendor management and outsourced service models
• Strong operational discipline and familiarity with CRM platforms
• Experience leading teams through change and operational resets