Director of Customer Service

Job Summary

A company is looking for a Director of Customer Service.

Key Responsibilities

• Develop and execute a customer service strategy aligned with company growth goals
• Oversee daily customer service operations and manage third-party call centers
• Analyze churn drivers and implement corrective action plans

Required Qualifications

• 8+ years of progressive customer service leadership experience
• 3-5 years in food manufacturing, meal kits, subscription services, e-commerce, or CPG preferred
• Proven experience scaling customer support operations in high-growth environments
• Experience managing outsourced call centers
• Familiarity with CRM platforms (Zendesk, Salesforce, Freshdesk, etc.)