Director of Customer Service

Job Summary

A company is looking for a Director of Customer Service to lead and develop customer service teams.

Key Responsibilities

• Develop strategies to manage customer relationships and guide the team through escalated service issues
• Provide leadership through communication of vision, coaching, and development while monitoring service results
• Implement AI tools to enhance customer experience and develop CRM functions across various sales channels

Required Qualifications

• Experience leading customer service teams in an e-commerce environment
• 8-10 years of progressive responsibility in service leadership positions
• Experience with implementation of AI tools in customer service
• Familiarity with NetSuite is a plus