Director of Customer Service Automation
Job Summary
Bridging the gap between Customer Success and internal technology teams, the remote Director of Customer Service Automation will manage workflow automation initiatives, translate business processes into system requirements, and maintain a capabilities roadmap while collaborating with cross-functional teams.
Key responsibilities:
- Act as the primary liaison between Customer Success & Support and internal technology teams, ensuring accurate communication of business needs
- Decompose business processes into structured system requirements and actionable Jira projects for technical teams
- Identify and champion opportunities for automation and AI adoption to enhance efficiency in Customer Success and Support
Required qualifications:
- Bachelor's Degree or equivalent work experience preferred
- 5+ years of leadership experience in business operations or related roles within a SaaS company
- Experience translating business strategy into executable system requirements for technical teams
- Hands-on experience with Salesforce and related customer success tools
- Proficiency with Jira or similar project management tools
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
