Director of Customer Services

Job Summary

A company is looking for a Director of Customer Field Services to lead service operations and enhance customer experience.

Key Responsibilities

• Lead and optimize internal service operations, including call center support and field service scheduling
• Oversee a high-performing customer service team, focusing on response time and satisfaction metrics
• Build and scale a national network of field service technicians for timely in-home service and repairs

Qualifications

• High School Diploma or GED required; Bachelor's degree in business or related field preferred
• Minimum 6 years of experience in customer service or service delivery leadership
• At least 2 years of management experience with team leadership
• Proficient in Microsoft Office, especially Excel; experience with order management systems
• Experience in the DME, healthcare, or mobility services industry preferred