Director of Customer Solutions

Job Summary

A company is looking for a Director of Customer Solutions.

Key Responsibilities

• Drive pre-sales technical excellence and secure high-impact wins for strategic accounts
• Accelerate implementation velocity to ensure enterprise customers reach major volume milestones quickly
• Direct the technical strategy across the customer journey, eliminating roadblocks to growth

Required Qualifications

• 10+ years of experience in Solutions Engineering, Technical Consulting, or Professional Services in high-growth SaaS or software-enabled companies
• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• Experience in building or managing a revenue-generating services motion
• Proven track record of designing systems to reduce implementation effort and accelerate customer value realization
• Experience in industries where software triggers physical world actions, such as Supply Chain or Logistics