Director of Customer Solutions

Job Summary

To drive cohesive client solutions, the full-time remote Director of Customer Solutions will oversee strategy and operational execution across Customer Success, Media Services, and Creative Services, ensuring alignment with client objectives and agency growth goals.

Key Responsibilities:

• Oversee strategic coordination between service teams to deliver a seamless client experience
• Build and maintain high-trust relationships with key customers throughout the engagement lifecycle
• Identify revenue growth opportunities within the existing customer base and support business development efforts

Required Qualifications:

• Proven experience in a leadership role within customer success, media, or creative services
• Strong understanding of media and creative disciplines and their operational processes
• Ability to analyze industry trends and propose innovative solutions aligned with client needs
• Experience in managing teams and fostering a collaborative work environment
• Demonstrated success in building customer relationships and driving revenue growth