Director of Customer Strategy

Job Summary

A company is looking for a Director of Customer Strategy, Marketplace Promotions.

Key Responsibilities

• Develop client strategies for Amazon promotions, deals, and coupons to achieve growth and profitability goals
• Drive execution by creating scalable processes and actionable playbooks for client-facing teams
• Establish training programs for Customer Success Managers on best practices and promote innovation through experimentation

Required Qualifications

• 7+ years of relevant leadership experience in Client Services, Ecommerce Management, or similar roles
• People management experience leading teams in ecommerce settings
• Experience with Amazon promotions and deals is required
• Experience influencing stakeholders and leading cross-functional teams
• Familiarity with Amazon ads and retail media is a plus