Director of Customer Strategy

Job Summary

A company is looking for a Director of Strategic Customer Engagement.

Key Responsibilities

• Design and lead customer advisory councils and user groups to gather insights
• Serve as the voice of the customer in strategic planning discussions
• Develop and maintain long-term relationships with key customers and industry influencers

Required Qualifications

• Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred
• Minimum of 8-10 years of experience in customer strategy or market intelligence
• Proven track record of leading customer engagement initiatives
• Experience managing cross-functional teams and programs globally
• Strong understanding of market dynamics and customer behavior