Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Define and execute customer success strategy and operational plans
• Develop data-driven playbooks for cross-sell and expansion opportunities
• Build and lead a high-performing Customer Success team while maintaining customer retention

Required Qualifications

• A university degree in accounting, finance, or business
• 5+ years of leadership experience in Customer Success, preferably in a SaaS environment
• Ability to define strategy and execute operational plans in a high-volume environment
• Experience in leading, coaching, and developing teams while engaging in customer activities
• Strong data-driven decision-making skills for strategy and performance management