Director of Customer Success

Job Summary

Leading a remote team, the full-time Director of Customer Success will manage Customer Success Managers, oversee advertiser portfolio health and retention, and maintain relationships with media partners in a fast-growing startup environment.

Key responsibilities

• Lead and develop the Customer Success team, setting performance expectations and conducting weekly market reviews
• Maintain institutional relationships with media partner leadership, resolving escalations and owning quarterly business reviews
• Own retention rates and revenue accountability across partner markets, defining benchmarks and reporting to senior leadership

Required qualifications

• 8+ years in customer success, account management, or media partnership roles, with at least 3 years in a managerial position
• Experience with channel or co-sell models, managing customer success through third-party seller relationships
• Strong understanding of campaign performance data and the ability to communicate insights to diverse audiences
• Proven track record of achieving retention and expansion targets in a performance-oriented environment
• Experience engaging with senior partner stakeholders in quarterly business review settings