Job Summary

A company is looking for a Director of Customer Success for a fully remote position.

Key Responsibilities:

• Develop and implement customer experience strategy aligned with company objectives
• Lead and grow the Account Management team
• Ensure best-in-class customer support and maintain a 15-minute resolution time goal

Required Qualifications:

• Proven experience managing support and success teams in the SaaS industry
• Expertise in scaling support and success teams
• High technical aptitude and adaptability
• Ability to quickly become a product expert in the SaaS domain
• High school diploma or equivalent