Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities:

• Lead and scale the Customer Success and Account Management teams to ensure customer satisfaction, retention, and expansion
• Own customer expansion strategy through upsells, cross-sells, and value realization
• Oversee implementation and onboarding processes to ensure timely and effective customer go-lives

Required Qualifications:

• 7+ years in Customer Success, Account Management, or Revenue leadership roles in a SaaS or software environment
• 3+ years of experience managing multi-disciplinary teams (Customer Success, Services, or Sales)
• Proven ability to manage a book of business, drive upsell/renewals, and reduce churn
• Strong understanding of SaaS metrics and customer lifecycle strategies
• Hands-on leader who thrives in a fast-paced, customer-driven environment