Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success to lead teams in delivering exceptional customer experiences.

Key Responsibilities

• Develop and implement a comprehensive customer service strategy aligned with business goals
• Lead, mentor, and develop high-performing customer service teams while fostering a positive work environment
• Enhance customer experience by identifying opportunities for improvement and resolving escalated issues

Required Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field preferred
• 8+ years of experience in customer success or account management, with at least 5 years in a leadership role
• 5+ years of experience leading customer success or high-touch tech-enabled service teams
• Proven track record of building and leading high-performing customer service teams
• Deep understanding of customer service best practices and industry trends