Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities

• Lead strategy for customer delivery and satisfaction while cultivating a network that meets customer needs
• Manage and develop a diverse team of Customer Success Managers to deliver long-term value based on customer goals
• Monitor customer health and coordinate resources to ensure engagement and retention within the account portfolio

Required Qualifications

• 8+ years of professional work experience
• 6+ years of customer success or account management experience preferred
• 2+ years of people management experience strongly recommended
• Demonstrated experience in managing a book of business and high-value strategic accounts
• 3+ years of experience working with providers or health systems