Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success in the Life Sciences sector.

Key Responsibilities

• Lead a team of Customer Success Managers to ensure excellent customer value and account growth
• Own customer outcomes across a portfolio of strategic Life Sciences accounts, focusing on renewals and satisfaction
• Partner with Sales and Solutions teams to develop account strategies that enhance long-term value

Required Qualifications

• 10+ years of experience in Customer Success, Account Management, or Consulting, with 5+ years in healthcare or life sciences
• 3+ years of experience managing high-performing teams
• Proven track record of managing executive relationships and achieving business outcomes
• Deep understanding of recurring revenue models and customer lifecycle management
• Experience developing cross-functional processes and success metrics to scale Customer Success operations