Director of Customer Success

Job Summary

A company is looking for a Director, Global Customer Success to lead and scale global customer-facing post-sales functions.

Key Responsibilities

• Serve as the primary Customer Success Manager for a portfolio of strategic accounts, managing onboarding, adoption, renewals, and expansion
• Lead and mentor global teams, defining and executing strategies for customer lifecycle management and expansion
• Oversee operational best practices and develop dashboards to track customer health and support activities

Required Qualifications

• 10+ years in Customer Success or Technical Account Management, with at least 5 years in a global leadership role
• Proven track record managing strategic customers and leading distributed teams
• Experience in the Java ecosystem, cloud infrastructure, or enterprise software is a strong plus
• Hands-on experience with Salesforce, Jira, and customer health dashboards
• Ability to work independently in a fast-paced, globally distributed environment