Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success & Growth.

Key Responsibilities

• Lead the post-sale operating model to ensure a consistent onboarding, adoption, renewal, and expansion process
• Own retention and expansion outcomes by developing strategies that convert customer value into revenue growth
• Elevate customer onboarding and adoption to ensure quick realization of value and deepen product engagement

Required Qualifications

• Deep post-sale leadership experience in B2B SaaS with a track record of managing onboarding, adoption, renewal, and expansion
• Strong ability to build operating models that provide clarity and predictability in post-sale processes
• Commercial acumen with an understanding of translating customer value into renewal and expansion opportunities
• Experience in developing high-performing teams through effective leadership and coaching systems
• Proficiency in data-driven decision making using metrics and KPIs to guide actions and strategies