Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success Prisma.

Key Responsibilities

• Lead and develop a high-performing Client Success organization focused on client retention and growth
• Collaborate with cross-functional teams to enhance product development and customer success processes
• Define and execute the Customer Success strategy, ensuring measurable business outcomes for clients

Required Qualifications

• 8+ years of experience in Customer Success or Account Management, with at least 3 years in a leadership role
• Experience with PropTech or Rent Payment platforms serving multi-family operators
• Proven track record in building and scaling Customer Success teams
• Strong strategic and analytical skills, with experience in driving adoption and retention
• Exceptional leadership abilities with experience in developing high-performing teams