Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Mentor and grow teams of Customer Success Managers and Renewal Managers, fostering a culture of accountability and development
• Own GRR and NRR for the AMS region, improving adoption, renewals, and guiding customers to achieve business outcomes
• Collaborate cross-functionally to drive account growth, forecast accuracy, and implement scalable processes for customer success initiatives

Required Qualifications

• 8+ years in Customer Success, Account Management, or Enterprise SaaS leadership
• Proven track record of achieving retention and expansion targets at scale
• Experience leading distributed teams and managing leaders is preferred
• Strong operational acuity in forecasting, playbooks, and success plans
• Proficiency with Salesforce, Clari, and data/analytics tools