Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success - Prisma.

Key Responsibilities

• Lead and develop a high-performing Client Success organization focused on customer adoption and satisfaction
• Collaborate with cross-functional teams to integrate customer feedback into product development and enhance processes
• Define and execute the Customer Success strategy, prioritizing customer retention and long-term value

Required Qualifications

• 8+ years of experience in Customer Success, Account Management, or related roles, with at least 3 years in a leadership position
• Experience with PropTech and/or Rent Payment platforms serving multi-family operators
• Proven experience in building and scaling Customer Success teams
• Strong strategic and analytical skills with a track record in driving adoption and retention
• Exceptional leadership abilities with experience in mentoring high-performing teams