Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Lead and manage a team of customer success managers to deliver value
• Develop and implement customer success strategies for onboarding, engagement, and retention
• Analyze customer health metrics and feedback to drive product improvements and reduce churn

Required Qualifications

• 5 to 7 years of experience in a SaaS environment leading a Customer Success Team
• Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices and technical aptitude for software programs
• Experience with Customer Relationship Management software such as Salesforce
• Bachelor's degree from a four-year college or university or equivalent combination of education and experience