Director of Customer Success

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Jan 12, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

Lead, coach, and develop Customer Success Managers (CSMs) to ensure team effectiveness
Develop and implement strategies to maximize client adoption, satisfaction, and retention
Build strategic relationships with key accounts and act as an escalation point for complex issues

Required Qualifications

Proven experience in Customer Success or related client-facing roles (often 5+ years)
Demonstrated experience in a supervisory or director capacity (often 2+ years)
Strong understanding of SaaS, software, API integrations, and data analysis
Proficiency with CRM software and data visualization tools
Familiarity with the market research industry is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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