Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success to lead strategic and operational initiatives for assigned plan sponsor accounts in the pharmacy benefit management sector.

Key Responsibilities

• Serve as the primary representative for assigned accounts, managing relationships with plan sponsors, brokers, and TPAs
• Translate pharmacy claims data and market dynamics into actionable recommendations and drive adoption of technology solutions
• Ensure compliance and operational excellence by managing contract execution, escalations, and cross-functional collaboration

Required Qualifications

• Bachelor's degree in business or related field required
• 8+ years of experience in PBM or closely related health benefits environments
• Proven ability to manage complex client relationships and present to senior leadership
• Experience in compliance-sensitive, HIPAA-regulated environments
• Proficiency in Microsoft Office and CRM/project management systems