Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities

• Own and manage customer accounts post-implementation, ensuring satisfaction and success
• Lead and mentor a team of Customer Success Managers to deliver exceptional service
• Collaborate with cross-functional teams to drive customer engagement and value maximization

Required Qualifications

• 12+ years of experience in Customer Success or Account Management, with at least 5 years in a leadership role
• Proven experience managing P&L and leading customer success in healthcare technology
• Strong player-coach mindset with the ability to mentor and manage key accounts
• Deep understanding of customer success principles and experience with complex customer lifecycles
• Solid understanding of AI-driven healthcare platforms and SaaS products