Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success to lead a modern, outcome-driven Customer Success organization.

Key Responsibilities

• Define and execute a scalable, outcome-driven Customer Success strategy aligned with company growth goals
• Establish clear customer journey stages, success milestones, and engagement models across segments
• Recruit, develop, and retain a high-performing Customer Success team

Required Qualifications

• 8+ years in Customer Success, Account Management, or related leadership roles within a scaling B2B SaaS environment
• Proven experience working with complex, enterprise or mid-market customers on sophisticated software platforms
• Executive presence with the ability to build trusted relationships at all levels
• Analytical mindset with the ability to translate data into insight and action
• Experience building or scaling Customer Success teams, systems, and operating models