Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Lead and develop a team of Customer Success Managers across enterprise accounts
• Define and implement top-tier customer experience standards and engagement models
• Drive strategic customer outcomes and ensure alignment with customer business objectives

Required Qualifications

• 8-10+ years of experience in Customer Success or Delivery roles
• Experience leading and scaling Customer Success teams in B2B SaaS or technology-enabled services
• Proven track record in managing enterprise and strategic customer relationships
• Strong operational and analytical skills with a data-driven approach
• Executive presence with the ability to engage senior customer stakeholders