Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Lead the transformation of customer success strategy to enhance customer value and retention
• Build and mentor a high-performing customer success team focused on innovation and customer-centric excellence
• Develop and execute customer retention and expansion strategies to drive revenue and advocacy

Required Qualifications

• 8+ years of leadership experience in customer success or related roles, preferably in SaaS or technology
• Proven ability to build and scale customer success teams and engagement models
• Expertise in customer retention strategies and revenue expansion
• Advanced proficiency in customer success platforms and data analytics tools
• Experience in fitness, wellness, or experience-driven technology industries is a plus