Director of Customer Success

Job Summary

A company is looking for a Director of Customer Growth & Success to lead their post-sale organization.

Key Responsibilities

• Establish clear product-market fit and drive product adoption through customer interactions
• Develop frameworks to measure client success and standardize onboarding processes
• Own customer retention and expansion strategies, including engagement playbooks

Required Qualifications

• 6-8+ years in SaaS customer success, account management, or revenue leadership
• 3-5+ years leading client success teams in a post-sale organization
• Experience scaling customer success in growth-stage or mid-market SaaS
• Ability to influence cross-functional stakeholders at the executive level
• Data-driven decision maker with operational rigor