Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Lead and mentor a team of Customer Success Managers across multiple accounts
• Develop account strategies and collaborate with internal stakeholders to enhance customer experience
• Monitor account health metrics and drive improvements in product utilization and customer engagement

Required Qualifications

• 10+ years of experience in healthcare (provider, payor, healthcare IT)
• 5+ years of experience in project/account management roles
• Experience with Software as a Service (SaaS) solutions and data visualization tools
• Familiarity with Salesforce and Microsoft Office Suite (Excel, PowerPoint, Word)
• Proven ability to lead cross-functional teams and develop content for executive-level presentations