Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Manage strategic relationships with key accounts and conduct regular client check-ins
• Identify opportunities for account growth and revenue expansion through additional services
• Develop and execute customer success strategies aligned with business goals

Required Qualifications

• 7-10+ years of experience in Customer Success or Strategic Account Management
• Experience in healthcare technology, interoperability, or SaaS
• Strong understanding of healthcare data exchange (HL7, FHIR, APIs)
• Proven track record of driving account growth and managing enterprise customers
• Strong executive communication and relationship management skills