Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success AI Change Management.

Key Responsibilities

• Serve as a change leader on integrated change and activation efforts, aligning business strategy with field impact
• Lead strategic internal activation of Microsoft solutions, translating experiences into best practices for product usage and customer adoption
• Generate actionable insights from feedback to influence strategic decision-making and develop thought leadership artifacts

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years of relevant experience or equivalent
• Master's Degree in a related field AND 12+ years of relevant experience or Bachelor's Degree AND 15+ years of relevant experience or equivalent
• Certification in or knowledge of change management methodologies
• Hands-on experience in driving adoption in complex matrix environments
• Demonstrated experience in driving AI transformation within a technology and/or consulting environment