Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success - EMEA (Remote).

Key Responsibilities

• Lead and coach a team of high-functioning Customer Success Managers (CSMs)
• Ensure customers see value from the product and maintain strong executive relationships
• Develop and implement systems and processes for team growth while enhancing customer service

Required Qualifications

• Minimum of six years of experience working directly with customers and large organizations
• At least two years in a leadership role within customer success or technical account management
• Technical curiosity with the ability to discuss product functionality with technical leaders
• Ability to understand organizational roles and craft compelling narratives
• Willingness to work EMEA hours