Director of Customer Success

Job Summary

A company is looking for a Head of Customer Success and Technical Account Management.

Key Responsibilities

• Own and drive company GDR (renewals) and co-execute NDR (upsell and cross-sell) with Sales and Presales
• Develop best practices for customer success and build relationships with strategic enterprise clients
• Oversee the effectiveness of the TAM and IA teams and manage overall Customer Success P&L

Required Qualifications

• 5+ years of direct Customer Success leadership experience in a B2B SaaS company
• Experience managing a book of business with significant ARR
• Proven track record of successful upsells and cross-sells, significantly increasing ARR
• Ability to develop strategic plans for customer success growth
• Experience in recruiting, mentoring, and developing team members