Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success to lead and scale their Customer Success function.

Key Responsibilities

• Manage and develop a team of Customer Success Managers to enhance onboarding, adoption, retention, and expansion
• Build scalable customer success programs and processes to drive customer engagement and satisfaction
• Oversee executive-level engagement strategies and ensure successful outcomes for Enterprise accounts

Required Qualifications

• 8-10+ years in Customer Success, with 3+ years in leadership roles at high-growth SaaS companies
• Experience in building customer success programs in fast-paced or early-stage environments
• Proven success in driving retention, adoption, and expansion within large organizations
• Experience collaborating with Sales to align on growth strategies and customer value
• Strong executive communication skills and ability to influence stakeholders at all levels