Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Define and execute a customer success strategy aligned with revenue and retention goals
• Lead and manage a team of Customer Success Managers, fostering a culture of accountability and continuous improvement
• Serve as the primary point of contact for top-tier accounts and lead quarterly business reviews

Required Qualifications

• 5-8+ years of experience in Customer Success, Account Management, or Client Services
• 3+ years of experience managing and developing Customer Success or account management teams
• Experience in cybersecurity, IT services, consulting, or managed services
• Proven ability to drive retention improvement and expand revenue in complex accounts
• Data-driven mindset with hands-on experience using CRM and Customer Success platforms