Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Lead and develop the Customer Success team to drive strong customer outcomes and account performance
• Strengthen customer engagement and retention through proactive strategies and structured engagement models
• Build and scale expansion within the customer base by identifying opportunities and partnering with sales

Required Qualifications

• 7 to 10 years in SaaS Customer Success, Account Management, or related roles
• Experience leading teams in a SaaS environment, ideally in the $10M - $50M range
• Success in creating strategies for driving customer expansion
• Experience working with or implementing Gainsight
• A growth mindset open to direction and leadership from the Senior Leadership Team