Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success Center - Industrial.

Key Responsibilities

• Provide strategic leadership and operational oversight of the Customer Success Center and Inside Sales functions
• Lead, develop, and mentor supervisors and frontline teams to foster a high-performance culture
• Drive revenue growth and customer retention by identifying new opportunities within the industrial market

Required Qualifications

• 10+ years of experience in customer success, contact center management, or related field
• 5-10 years of direct leadership experience managing supervisors or team leads in a high-volume environment
• Strong understanding of customer service metrics, workforce management, and CRM/CCaaS platforms
• Proven ability to drive performance improvement and team development
• Bachelor's degree