Director of Customer Success

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Apr 13, 2026

This job expires in: 13 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level, Executive Level

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

Develop and implement strategic plans for partner success, focusing on customer retention and growth
Build strong relationships with key executives and operational leaders from customer organizations
Analyze customer data to identify trends and report on retention, churn, revenue growth, and customer satisfaction metrics

Required Qualifications

Bachelor's degree in Business, Marketing, or a related field
Seven to ten years of account management or business development experience in healthcare
Preferred MBA or other Master-level degree
Experience with Population Health or Complex Care programs is preferred
Strong financial acumen and analytical skills

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