Director of Customer Success

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities

• Develop and implement a comprehensive Customer Success vision and strategy
• Foster a customer-centric culture and support the growth of the Customer Success team
• Manage account and revenue growth while increasing customer satisfaction and retention

Required Qualifications

• 7+ years of experience in customer engagement, customer success, or related roles
• Strong understanding of customer experience management and relationship-building strategies
• Proven track record in customer success processes and systems
• Experience managing a team across multiple geographies
• Deep understanding of software businesses, including subscription and renewal models