Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Lead and mentor a team of Customer Success Managers, establishing performance standards and career development pathways
• Define and execute the customer success strategy, aligning team priorities with company revenue and retention goals
• Serve as an executive sponsor for strategic accounts, building relationships with senior stakeholders and identifying expansion opportunities

Qualifications & Requirements

• 7+ years of experience in customer success, account management, or a related customer-facing role, with at least 3 years in a leadership capacity
• 3+ years of experience in the life sciences, biotech, and/or pharma industry
• PhD in a life science discipline (biology, chemistry, or related field) strongly preferred
• Proven track record of building and scaling customer success teams in a SaaS environment
• Strong analytical mindset with the ability to interpret data and drive strategic decisions