Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Execute and evolve customer success strategy and segmentation model
• Lead and develop a team of Customer Success Managers to drive adoption and renewals
• Manage customer escalations and ensure effective risk mitigation and communication

Required Qualifications

• 7-10+ years of experience in Customer Success or Account Management
• 3-5+ years of experience leading Customer Success or account management teams
• Proven ability to execute within a defined strategy and drive team performance
• Hands-on experience with CS platforms (e.g., Salesforce, ChurnZero, Intercom)
• Strong operational mindset with experience in building and improving processes