Director of Customer Success

Location: Remote

Compensation: Base+commission

Reviewed: Wed, May 06, 2026

This job expires in: 24 days

Job Category: Account Management

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level, Executive Level

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Director of Customer Success - West.

Key Responsibilities

Build, lead, and develop a high-performing team of Customer Success Managers
Drive adoption, value realization, retention, and long-term customer outcomes
Serve as executive sponsor for high-value and at-risk accounts

Required Qualifications

Bachelor's degree; advanced degree preferred
10+ years in Customer Success, Consulting, or SaaS; 5+ years leading enterprise teams
Strong expertise in customer lifecycle management and value realization
Experience with enterprise SaaS platforms
Strong operational rigor and executive stakeholder management

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