Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Build strategic relationships with key customer stakeholders to drive loyalty and partnerships
• Hire, mentor, and scale a team of Customer Success Managers across segments
• Design and implement operational frameworks to enhance the customer journey

Required Qualifications

• 8+ years in Customer Success or similar SaaS roles, with 5+ years in leadership at high-growth startups
• Strong understanding of Customer Success metrics and data-driven analysis
• Experience managing relationships with enterprise-level customers and executives
• Hands-on experience with Customer Success platforms and CRM tools
• 3+ years in financial services or wealth management preferred