Director of Customer Success

Job Summary

Director of Customer Success, this full-time remote position is responsible for overseeing delivery operations, client account management, and project governance to ensure high-quality and compliant solutions while leading a matrixed team.

Key Responsibilities

• Provide executive oversight of delivery operations and ensure alignment with organizational strategy
• Establish and enhance delivery governance frameworks and standards for scalable execution
• Lead complex delivery initiatives and monitor performance metrics for continuous improvement

Required Qualifications

• Bachelor's Degree in Business, Risk Management, Operations, or related field
• 10-15 years of experience in delivery management or related functions
• 5-7 years of leadership experience in a matrixed environment
• Preferred insurance designations or project management certifications
• Deep expertise in insurance, compliance, and regulatory requirements