Director of Customer Success

Job Summary

Leading strategic enterprise partnerships, the full-time remote Director of Customer Success will oversee a dedicated account team supporting Target's North American business, focusing on customer relationship management, operational excellence, and team development.

Key responsibilities:

• Own the overall customer relationship for the Target North America business and lead strategic account planning
• Directly manage a Senior Customer Success Manager and ensure strong alignment across cross-functional teams
• Monitor customer health and adoption metrics while identifying operational bottlenecks and implementing scalable solutions

Required qualifications:

• Extensive experience in Customer Success, Account Management, or Enterprise SaaS leadership roles
• Proven success managing large enterprise accounts with complex stakeholder structures
• Experience leading cross-functional teams in high-growth environments
• Strong operational mindset with experience in building scalable processes
• Experience in SaaS, AI, marketing technology, or enterprise workflow platforms is a plus