Director of Customer Success

Job Summary

To support a growing EMEA region, the full-time remote Director of Customer Success will build and lead a high-performing team, design customer journey strategies, and orchestrate cross-functional execution to enhance customer satisfaction and drive revenue growth.

Key responsibilities

• Build, lead, and scale a high-performing EMEA Customer Success team to improve customer coverage and execution quality
• Design and execute strategies that increase customer adoption, satisfaction, and retention while driving revenue growth
• Establish and govern KPIs to measure customer health and business impact, identifying risks and improving decision-making

Required qualifications

• 12+ years of progressive Customer Success leadership experience in technology or SaaS
• Proven experience in building high-performing teams and translating strategy into measurable business impact
• Experience in change management and technology-enabled process improvements
• Demonstrated success in customer adoption, health, and renewal performance
• Exceptional executive leadership and relationship-building skills