Director of Customer Success

Job Summary

Leading a portfolio of strategic enterprise accounts, the full-time remote Director of Customer Success will manage the Customer Success team, execute retention and growth strategies, and drive client engagement to enhance Net Revenue Retention (NRR).

Key Responsibilities

• Lead and manage the Customer Success team, ensuring accountability for performance and customer satisfaction
• Maintain direct ownership of strategic enterprise accounts, building trusted relationships and driving long-term engagement
• Own the Customer Success contribution to revenue objectives, focusing on retention, renewals, and expansion outcomes

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or Sports Management
• 7-10 years of experience in Customer Success or Account Management within SaaS or data analytics
• 2-4 years of leadership experience managing a multi-functional team
• Proven track record of managing a recurring revenue portfolio with success in retention and expansion
• Experience developing strategic account plans and managing relationships with executive-level stakeholders